Return & Refund Policy

Last updated: June 10, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Be returned within 30 days of delivery
• Be in its original condition with all tags attached
• Not be altered or modified in any way
• Not be worn or used

If your item meets these conditions, you can proceed with requesting a return.

 

How to Request a Return

To initiate the return process, please contact our support team via email at support@jorumo.shop. We will respond to your email within 1-2 business days with instructions on how to proceed. Please ensure you provide your order number and a clear reason for the return in your email.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility conditions. If approved, a refund will be processed within 5-7 business days. Refunds will be issued to the original payment method through Shopify Payments. Please note that bank processing times may vary and it may take a few extra days for the refund to appear in your account.

Late or Missing Refunds

If you haven't received a refund within the specified timeframe, please check your bank account or contact your credit card company to ensure the refund wasn't processed. If you still can't locate the refund, please contact our support team at support@jorumo.shop and we'll be happy to assist you.

Exchanges

We only offer exchanges for defective or damaged items. If you received an item that is defective or damaged, please contact our support team and we will provide instructions on how to exchange it for a replacement. Please note that exchanges are subject to availability and we reserve the right to refuse an exchange if the item is no longer in stock.

Return Shipping

The customer is responsible for paying return shipping costs. We recommend using a trackable shipping service, especially for orders over $75, to ensure the safe return of your item. Please keep a record of your tracking number, as we cannot be responsible for